Andrea Torrance

Return on ‘Guest’ Experience

Thursday 15 October: 11.00-12.00
Grand Ballroom, Lowry Hotel

Andrea Torrance is Vice President Operations Support, Americas, for Fairmont Hotels & Resorts (FRHI).

She began her career in the hospitality industry over 25 years ago. She joined FRHI over 15 years ago in Rooms Operations and was acknowledged as Corporate Leader in 2002. FRHI Hotels & Resorts is a leading global hotel company with over 110 hotels under the Fairmont, Raffles and Swissôtel Brands.

As the Vice President, Operations Support, Andrea oversees and manages all aspects of the Operations and Service, Products and Brand Standards, ensuring Hotels are profitable and bring value for our owners. Andrea is passionate about developing young leaders, following their careers into General Managers. She has a strong belief in Clefs d’Or, promoting concierges as the voice of our destinations, “Turning moments into memories for our guests”. Andrea has opened and transitioned more than 70 Hotels & Resorts around the world. She is also active on the Women in Lodging Executive Council with American Hotel and Lodging Association, helping to promote women’s leadership within the lodging industry.

Andrea’s hospitality experience comes from both hotels and corporate office and is drawn from a variety of disciplines and positions from Director of Food & Beverage, Director of Revenue Development for the Americas, Rooms Operations, General Manager roles, Executive Assistant Manager, Human Resources, Executive Housekeeper, Training Manager, and Sales Management. Andrea is based in Toronto, Canada. She is married with two young children and enjoys a busy family life.